Chiller Mini Reservation

We believe XENSURI can truly enhance your recovery experience, which is why we offer a 120-day risk-free trial, allowing you to try it with confidence.

Product Trial Periods:

• All Ice Bath Chiller Systems: 120 days

• All Airtub Systems: 120 days

• All Accessories: No trial period

Trial Details:

• The trial period begins on the date of delivery and lasts for 120 days.

• If you are not satisfied during the trial period, you may request a return.

• Returned products must be in their original packaging, with all accessories included, and without significant damage or excessive wear.

• Please note that trial period returns will not be accepted if the product has any signs of human-caused damage.

• To ensure fairness, each household is limited to one trial per product series.

How to Return:

1. Contact our support team first to obtain return authorization. Once approved, we will provide a return label, and the corresponding shipping cost will be deducted from your refund.

2. If you are not completely satisfied, please contact our support team within 120 days of receiving your order. Provide your order number, product photos, and the reason for the return. If applicable, please include a video demonstrating any defects or malfunctions.

3. Securely pack the item, ensuring it is in its original packaging, and include your order number, name, and reason for return inside the package.

4. Once we receive and inspect the returned item, we will process an exchange or refund within 1-5 business days.

5. Return shipping costs:

• If the return is due to customer reasons, the customer is responsible for the shipping fee, which will vary based on the carrier chosen.

• If the return is due to product defects or incorrect items sent, XENSURI will cover the return shipping costs.

6. Returns sent without prior approval will not be accepted.

For more return details, please check here.

Our goal is to provide you with an exceptional experience, allowing you to try XENSURI with complete confidence. From hassle-free trials to dedicated customer support, we ensure a seamless journey. Join our community today and experience the difference—place your order now and be part of the XENSURI family!

Shipping Area

Processing Time

Orders are typically processed within 1-2 business days (excluding holidays and weekends).

For countries/regions outside our standard shipping area, please contact us to confirm availability.

Tax Rates and Charges

1. Can I change my shipping address after placing an order?

2. How do I track my order?

• Once your order ships, a tracking number will be provided. You can monitor your shipment status on our website.

• Please note: Tracking updates may take 48-72 hours, and tracking numbers may occasionally change.

• If you do not see tracking updates within 3 days, feel free to contact us for assistance.

Tracking link:https://www.fedex.com

Order Cancellation

If your order has not yet been processed, you may cancel it by contacting us at support@xensuri.com. Please note that a cancellation fee will apply. Our customer support team will process your request within 48 hours.

Once an order has been shipped, we are unable to intercept or cancel it. In this case, you will need to wait until the item is delivered and then request a return.

If you change your mind, we recommend submitting your cancellation request as soon as possible to avoid any inconvenience.

1. Return Conditions

We accept returns under the following conditions:
• If you are not completely satisfied with your purchase, you may request a return within 120 days of receiving your order. Please contact us via email before initiating the return.
• Returned products must be in their original packaging, include all accessories, and be free of visible damage or excessive wear and tear.

Exceptions – Returns will NOT be accepted in the following cases:
• The product shows clear signs of human damage.
• Customized products.
• Any other items explicitly marked as non-returnable.

2. Exchange Conditions

We accept exchanges under the following conditions:
• If your product has a quality control issue, you may request an exchange within 7 business days of receiving your order. Please contact us via email before initiating the exchange.
• The product must be in its original packaging, include all accessories, and be free from visible damage or excessive wear and tear.
• Exchanges are subject to stock availability. If the requested item is unavailable, we may offer an alternative product or a refund.

Exceptions – Exchanges will NOT be accepted in the following cases:
• The product shows clear signs of human damage.
• Customized products.
• Accessories are not eligible for exchange.
• Exchanges due to personal preference will not be accepted.

Please note:

• This return policy applies only to purchases made directly through xensuri.com. If you purchased from a third party, return terms may vary.
• Policies may differ by country due to local regulations and other factors.

3. Exchange or Return Process

If you need to request an exchange or return, please follow these steps:
1. Obtain Authorization: Contact our customer support team for approval before returning any item. Once authorized, we will provide a return label, and the return shipping cost will be deducted from your refund.
2. Submit Your Request:
• For exchanges, please contact our support team within 7 business days of receiving your order.
• For returns, please reach out within 120 days of delivery.
• Provide your order number, product photos, and the reason for the exchange or return. If applicable, include a video demonstrating any defects or malfunctions.
3. Pack the Item Securely: Ensure the product is in its original packaging, and include a note inside the package with your order number, name, and reason for the exchange or return.
4. Processing: Once we receive and inspect the returned item, we will process your exchange or refund within 1-5 business days.