120-Day Trial Policy
We believe XENSURI can truly enhance your recovery experience, which is why we offer a 120-day risk-free trial, allowing you to try it with confidence.
Product Trial Periods:
• All Ice Bath Chiller Systems: 120 days
• All Airtub Systems: 120 days
• All Accessories: No trial period
Trial Details:
• The trial period begins on the date of delivery and lasts for 120 days.
• If you are not satisfied during the trial period, you may request a return.
• Returned products must be in their original packaging, with all accessories included, and without significant damage or excessive wear.
• Please note that trial period returns will not be accepted if the product has any signs of human-caused damage.
• To ensure fairness, each household is limited to one trial per product series.
How to Return:
1. Contact our support team first to obtain return authorization. Once approved, we will provide a return label, and the corresponding shipping cost will be deducted from your refund.
2. If you are not completely satisfied, please contact our support team within 120 days of receiving your order. Provide your order number, product photos, and the reason for the return. If applicable, please include a video demonstrating any defects or malfunctions.
3. Securely pack the item, ensuring it is in its original packaging, and include your order number, name, and reason for return inside the package.
4. Once we receive and inspect the returned item, we will process an exchange or refund within 1-5 business days.
5. Return shipping costs:
• If the return is due to customer reasons, the customer is responsible for the shipping fee, which will vary based on the carrier chosen.
• If the return is due to product defects or incorrect items sent, XENSURI will cover the return shipping costs.
6. Returns sent without prior approval will not be accepted.
For more return details, please check here.
Our goal is to provide you with an exceptional experience, allowing you to try XENSURI with complete confidence. From hassle-free trials to dedicated customer support, we ensure a seamless journey. Join our community today and experience the difference—place your order now and be part of the XENSURI family!