Shipping policy
Shipping Area
We currently ship to the United States, excluding overseas territories and islands.
Delivery Time = Processing Time + Shipping Time
Processing Time
Orders are typically processed within 1-2 business days (excluding holidays and weekends).
| Product | Shipping provider |
Shipping time |
Shipping cost |
| Chiller / Plunge | Fedex | Standard(3–7 business days) | $0 |
| Accessories | USPS | Standard(3–7 business days) | $0 |
For countries/regions outside our standard shipping area, please contact us to confirm availability.
Tax Rates and Charges
• Sales Tax: Applied based on the shipping address and local tax laws of the destination state or country.
• VAT/GST: If applicable, Value Added Tax (VAT) or Goods and Services Tax (GST) will be included in the order total, with rates varying by country.
• Customs & Import Duties: International orders may be subject to customs fees and import duties, which are determined by the destination country’s customs agency and are the customer’s responsibility.
1. Can I change my shipping address after placing an order?
• If your order has not yet shipped, we’ll do our best to help you update the shipping address.
• However, we cannot guarantee changes, and once the order has been shipped, the address can no longer be modified.
• Please make sure your shipping information is correct before completing your purchase.
• However, we cannot guarantee changes, and once the order has been shipped, the address can no longer be modified.
• Please make sure your shipping information is correct before completing your purchase.
2. How do I track my order?
• We’ll send you a tracking number via email once your order ships. You can track it on the shipping carrier’s website.
• Please note: Tracking updates may take 48-72 hours, and tracking numbers may occasionally change.
• If you do not see tracking updates within 3 days, feel free to contact us for assistance.