Warranty Policy
At XENSURI, we stand by the quality and durability of our products. We are committed to providing you with the best cold therapy experience, and that includes offering a reliable warranty for your peace of mind.
Warranty Coverage
XENSURI products are covered by a 1 year warranty from the date of purchase. This warranty applies to defects in materials and workmanship under normal use and service.
Product Warranty Periods
• All Ice Bath Chiller Systems: 1-year
• All Airtub Systems: 1-year
• Accessories: No warranty period
What’s Covered?
• Manufacturing defects in materials or workmanship
• Malfunctions not caused by misuse, neglect, or external damage
• Structural integrity of the product under normal usage conditions
What’s Not Covered?
• Normal wear and tear
• Damage caused by improper use, accidents, or unauthorized modifications
• Cosmetic damage that does not affect performance
• Issues resulting from improper maintenance or storage
• Use of non-XENSURI replacement parts or accessories
How to File a Warranty Claim
1. Contact Us: Reach out to our support team at support@xensuri.com with your order details, proof of purchase, and a description of the issue.
2. Assessment: Our team will evaluate the claim and may request additional information or photos.
3. Resolution: If the claim is approved, we will repair or replace the product at our discretion. In some cases, a replacement part may be provided instead of a full product replacement.
Additional Notes
• The warranty is non-transferable and applies only to the original purchaser.
• Shipping costs for warranty claims may be the responsibility of the customer, depending on the nature of the claim.
• XENSURI reserves the right to determine if a claim meets warranty conditions.
For any questions regarding our warranty policy, feel free to contact us at support@xensuri.com. Your satisfaction and confidence in XENSURI are our top priorities.