Warranty Policy

1. Overview

All XENSURI products are covered by a limited warranty from the date of delivery. This warranty applies only to products purchased directly from our official website.
This warranty ensures that products are free from manufacturing defects in materials and workmanship under normal use.

2. Warranty Period

- Pod Series: 1-year limited warranty
- Lite Series: 1-year limited warranty
- Terra Series: 1-year limited warranty
- Chiller X2: 1-year limited warranty
- Chiller Mini 2: 1-year limited warranty
- Accessories: 1-year limited warranty
If a defect is reported within 1 year, we will provide a one-time replacement at no additional cost.
This replacement is limited to one time per order. Additional replacements or refunds are not covered under this warranty.
The warranty period begins on the date of delivery.

3. What is Covered

This warranty covers manufacturing defects that affect the normal function or safety of the product, including but not limited to defects in materials or components.

4. What is Not Covered

This warranty does not cover:
- Normal wear and tear, including minor cosmetic imperfections that do not affect performance
- Damage caused by misuse, abuse, or improper handling
- Failure to follow product instructions or recommended maintenance
- Unauthorized modifications, repairs, or alterations
- Use of non-approved or incompatible accessories or components
- Environmental damage, including prolonged exposure to sunlight, weather, or improper storage
- Damage caused by poor water quality, scale buildup, or chemical misuse
- Commercial, rental, or non-personal use
- Mobile app connectivity problems, or network-related issues

5. Chiller-Specific Requirements

For Chiller products, proper maintenance is required to keep the warranty valid. This includes:
- Regular cleaning and filter maintenance
- Following all instructions in the user manual
- Using appropriate filters and compatible components
Failure to perform reasonable maintenance may affect warranty eligibility.

6. Warranty Process

If you believe your product has a defect, please contact our support team with:
- Your order number
- A description of the issue
- Photos or videos showing the problem
We may guide you through troubleshooting steps before determining the next action.
If necessary, the product may need to be returned to a designated service center for inspection.

7. Warranty Resolution

If a defect is confirmed under warranty, we may, at our discretion:
- Repair the product
- Replace the product
- Provide a partial or full refund where appropriate

8. Shipping & Costs

If the issue is confirmed as a manufacturing defect, XENSURI will cover reasonable costs associated with repair or replacement, including shipping.
If no defect is found upon inspection, the customer may be responsible for related costs, including shipping and inspection fees.

9. Damage Upon Arrival

Please inspect your order upon delivery. If your product arrives damaged, contact us within 48 hours and provide clear photos of the product and packaging.

10. Warranty Limitations

This warranty is non-transferable and applies only to the original purchaser.
We reserve the right to determine warranty eligibility based on inspection and verification of the issue.