Based on feedback from thousands of real users, the most common causes are:
1）Improper hose routing or bending
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Bent, flattened, or poorly positioned hoses increase hydraulic resistance.
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Excessive height differences in hose layout reduce pump efficiency and flow rate.
2）Dual filtration system blockage (water + hair filter)
The Chiller X2 uses a dual filtration system designed to protect the pump and maintain water quality.
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Hair, skin particles, and debris gradually accumulate.
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Blockage in either filter can significantly reduce flow.
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Severe clogging may completely interrupt water supply.
3) Filters not cleaned regularly
Recommended maintenance frequency:
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Both the water filter and hair filter should be cleaned 1–2 times per week.
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Long-term neglect can lead to:
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Increased pump load
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Higher noise levels
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Reduced system efficiency
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Filter purchase link 🔗：Chiller Filter
4) Filter cartridge replacement
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Recommended lifespan per cartridge: ≤ 30 days
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Long-term use may cause:
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Reduced flow rate
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Poor water quality
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Continuous high-load operation of the system
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⚠️ Important warranty notice: To ensure warranty coverage, filters must be cleaned or replaced regularly. If the filtration system is not serviced for more than 2 months, it may damage the chiller system and void the warranty.
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